Deploy a Remote Agent Contact Center in 30 Minutes With Twilio Flex

Twilio is offering a program called Flex Boost to provide up to $100,000 in free Active User Hours to organizations impacted by or responding to COVID-19. The article guides the reader through deploying Twilio Flex, a cloud-based contact center with native WebRTC support, in just 30 minutes. To get started, one needs a Twilio account and can immediately start testing voice calls, SMS, and web-chat after provisioning a new Flex Instance. The first time accessing Flex provides initial tasks that guide the user through additional steps to set up Flex. Flex leverages Single Sign-On (SSO) to automatically provision contact center agents, and users must upgrade from a trial account by accepting the Fair Use Policy for Flex and selecting a pricing plan. After deploying the instance, users can enhance voice quality using WebRTC and test their instance by calling in and sending SMS messages to the provided phone number. With a running Flex instance, users are in great shape and should consider setting up an IVR, routing incoming interactions to agents, and customizing branding and front-end elements.

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