The early stages of customer relationships are crucial in determining whether customers continue their relationship with a business or churn. Customer onboarding is a vital step in nurturing loyal customers and can make a significant difference in the success of a business. A comprehensive onboarding process sets the tone for the relationship, providing a positive customer experience, building strong relationships, improving retention rates, creating brand advocates, and increasing revenue. The onboarding process typically consists of several stages, including a seamless sign-up page, welcome email, dashboard or app welcome flow, tutorials, integrations, knowledge base, customer service access, and community forums. Each stage provides an opportunity to demonstrate care for the customer's experience and build trust, with "green flags" such as quick wins, brief introductions, short video tutorials, straightforward integration paths, user-friendly knowledge bases, direct access to customer service, and engaged user communities. By implementing these stages effectively, businesses can create a positive onboarding experience that fosters loyalty and advocacy.