KK Gan shares his experience on how to create and connect an Azure Bot with Twilio SMS. The author faced challenges with bot creation and deployment, but provides step-by-step instructions using the Bot Framework SDK, Visual Studio Code, and the Azure Extension. After creating a bot with JavaScript, they deployed it to Azure using Visual Studio Code and the Azure Extension. Next, they configured the App Service to add a managed identity and added application settings for Twilio SMS integration. The author then connected their bot to Twilio by configuring a TwiML app and entered Twilio credentials in the Azure portal. Finally, they verified all channels status and successfully sent an SMS to test the connection, allowing users to interact with the bot via SMS.