Using specially designed links or QR codes on mobile webpages or store websites can improve customer engagement, with high open and response rates for SMS compared to email. Twilio's click-to-text solution allows businesses to quickly and accurately collect customer opt-in information, track responses, and route requests to agents using a flexible cloud contact center. The solution involves generating a QR code or click-to-text link, modifying a Twilio Studio messaging flow to handle different use cases, setting up a mobile webpage with the necessary tools, and testing the solution on various devices. With this solution, businesses can improve customer engagement, reduce friction, and auto-fill opt-in information, while also tracking responses and routing requests to agents using Twilio's Flex contact center.