Content Deep Dive
How to Use Conversational Design Principles to Build a Better Bot and Improve Customer Engagement
Blog post from Twilio
Post Details
Company
Date Published
Author
Paul Kamp
Word Count
993
Company Posts That Month
Language
English
Hacker News Points
-
Post removed?
No
Source URL
Summary
A well-designed chatbot can scale customer engagement for businesses while providing a valuable experience for users, leveraging conversational design principles that consider user personas, personality, habits, tone of voice, and conversational flow to create a human-like interaction.
Trends Found in this Post
| Trend | Post Mentions | Total Month Mentions | Posts | Companies | MoM |
|---|---|---|---|---|---|
| Voice AI | 2 | No monthly metrics for this publish month. | |||
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