Twilio is a cloud communication platform that provides tools for building communication applications such as voice, video, SMS, and more. To get started with the CRM for Twilio extension, you need to set up a few prerequisites including a Twilio account, an API Key and Secret, and at least one Twilio phone number. The SuperWorkerAI CRM for Twilio extension provides features such as text messaging, voice calling, voicemails, histories, and security. It allows businesses to manage their customer communication directly in their browser with no middle man or servers processing data. The extension is not built or maintained by Twilio Inc but by an independent developer shop based out of New York, NY.