Twilio’s Director of Strategic Growth Accounts, Grace Kim, has taken a non-traditional path to becoming a sales leader at the company. After graduating from Columbia University, she joined Twilio as an entry-level Business Development Representative and quickly rose through the ranks, earning a spot on the Sales Development team and eventually managing the group. She then made a hard pivot into finance, analyzing data and driving investment strategies before returning to sales and taking on her current role. Grace credits Twilio's emphasis on continuous learning, empowerment of employees' passions, and values-driven decision-making for her career success. She has also been an active advocate for elevating diverse communities within the company, reviving the Asians@Twilio employee resource group and creating a safe space for discussions during times of crisis.