Here's a neutral and interesting summary of the text in one paragraph: Building a Smart Clienteling Mobile App Using a Bot and Twilio Frontline involves integrating a bot that queries customers about the expert they need to address their concerns with Twilio Frontline, a configurable software solution for omnichannel professional clienteling applications. The app requires a CRM database, such as Strapi, and a Twilio account with a configured identity provider for login functionality. A custom routing service is also needed to direct messages that come in, which can be implemented using Twilio Serverless Functions. The bot interacts with customers via SMS or WhatsApp channels, and the app uses TaskRouter to manage workers and routing rules. To deploy the functions created, run `twilio serverless:deploy --force`, and configure callbacks for Frontline CRM Callback URL and Conversations webhooks. Testing the final experience involves sending an SMS to a Twilio proxy number and engaging with the bot, which can be routed to a Frontline worker upon completion of the conversation.