This is a summary of the text in one paragraph: The article describes how to create an automated survey using Twilio API and Java Servlets. The survey can be taken over phone or SMS, and the user's input is stored in a database after each question. The server responds with instructions on how to proceed, such as redirecting the user to the next question or finishing the survey. The article provides code examples for creating the survey, handling responses from Twilio, and displaying the results of the survey. It also covers topics such as building TwiML verbs, handling responses, and displaying survey results in a JSP page.