Announcing Salesforce Flex CTI GA

Today we are excited to announce that Salesforce Flex CTI is now Generally Available, supporting both Salesforce Classic and/or Lightning, and is included at no extra cost within the Flex license. This integration enables omnichannel customer communications in Sales and Service Cloud, allowing for automatic search and screen pop, contextual information presentation to agents, single sign-on authentication, and more. Users can access Flex via Salesforce's openCTI utility bar component, which also supports dual monitors for a seamless experience. The integration is now available for setup through the admin interface or detailed documentation, with beta users able to migrate to the GA version easily.

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