Analyzing Customer Sentiment with Twilio Voice, Functions, and Deepgram AI

This automated sentiment analysis system uses Twilio Programmable Voice to record customer phone calls, Deepgram API for speech recognition and sentiment analysis, and Google Sheets for storing the output data. The system consists of two serverless functions: /call and /transcribe, which work together to capture customer sentiments, identify pain points, and tailor services to meet their needs. The application can be deployed on Twilio's Functions platform and tested by making a call to the Twilio number, speaking a few words, and ending the call, with the data appearing in the Google Sheet. Additional enhancements could include integrating automated surveys or CRM systems, as well as alerting systems for low/above-average sentiment thresholds.