Twilio's product releases are expected to advance nonprofit tech by providing secure donation processing, listening and responding at scale through their Flex contact center platform, creating more effective chatbots with Autopilot, and introducing new connectivity options for monitoring and evaluation through IoT devices. Twilio's Flex platform allows nonprofits to deploy a contact center or helpline at an affordable rate, while Autopilot uses machine learning and natural language processing to build more effective chatbots. Additionally, Twilio has introduced two new IoT connectivity products, the Super SIM and Narrowband SIM + SDK, which make it easier for nonprofits to connect devices in over 180 countries and scale IoT projects affordably.