Introducing New Twilio Support Plans

Introducing New Twilio Support Plans - Today, we are excited to announce four redesigned support plans to ensure customers get the help they need from Twilio, whenever they need it. Our new support plans include Developer Support, Production Support, Business Support, and Personalized Support, each with its own set of features and pricing tiers. The new plans offer improved response times, 24/7 support options, and personalized support for large software companies and partners. Pricing is now based on Twilio usage volume, allowing customers to scale their support plan accordingly as their business grows. Existing customers will be grandfathered into the new plans unless they choose to switch or sign a new contract.

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