Introducing Voice Insights Connectivity Dashboards

Twilio has introduced Voice Insights Connectivity Dashboards, a new feature that enables account-level analytics on connectivity metrics for Twilio-powered carrier calls. The dashboards provide real-time visibility into call completion rates, post-dial delay, and who-hung-up metrics, allowing users to track trends and identify connectivity issues affecting their customers. With the launch of these dashboards, Twilio is providing a unique solution for measuring call connectivity and rapidly identifying issues, eliminating manual analysis and providing simple dashboards that give deep analytics in seconds. The new feature supports international calls and allows users to analyze data by phone numbers, area codes, countries, and carriers, with built-in analytics for specific metrics such as post-dial delay and who-hung-up. The Voice Insights Connectivity Analytics provide real-time visibility into key metrics, enabling users to monitor trends, track the overall health of their Twilio calls, and drill down into specific calls with problems.

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