Agent Conference is now Generally Available

Twilio has announced that its `Agent Conference` service is now Generally Available, providing a simple API for connecting customers with agents and supervisors in real-time. The service allows developers to easily add features such as private coaching and taking over a call from an agent. It also enables outbound dialing from within a conference, ensuring immediate connection when the customer picks up. The `Agent Coaching` feature adds the ability for supervisors to coach agents in real-time, while the `Outbound Conference Call API` provides a declarative way to place outbound calls and connect them to conferences immediately on creation. Agent Conference offers advanced features at the same pricing as Twilio's collaboration-focused Conference API, allowing developers to choose the best solution for their needs without worrying about cost. The service is designed specifically for contact center workflows and will continue to evolve with new features such as seamless switching between monitor, coach, and barge modes, conference announcements, orchestration using DTMF keys, and more.

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