What You Should do to Protect Your Data on Twilio

Twilio is a platform that powers millions of conversations, and as a customer, you need to ensure GDPR-compliance to protect your data. The General Data Protection Regulation (GDPR) covers five major areas: Access control, Historical data - Deletion and Download, Encryption, Store and Process, and Audit and logging. To manage these requirements, Twilio customers need to restrict access to personal data, track interactions with EU residents, obtain consent or "other lawful basis" for storing and processing phone numbers and other personal data, use encryption, store and process data securely, and log all access to personal data. Twilio is providing resources and features to help customers comply with GDPR, such as the Data Processing Addendum (DPA), Access Tokens, Message Vault, and Monitor Event Log. As a customer, you need to work on your legal framework, implement these measures, and be prepared for the future by knowing what data you've sent to each customer and being able to delete or fetch it upon request.

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