Twilio is committed to being GDPR compliant by May 25, 2018, and is taking steps to support its customers in meeting this requirement. The company recognizes the importance of data privacy as a human right and understands that non-compliance with GDPR can result in severe fines. To help prepare for GDPR compliance, Twilio will be publishing additional blog posts and a white paper over the next six weeks, and has already updated its data processing addendum to include GDPR-compliant terms. The company's leadership principle of "wearing the customer's shoes" guides its approach to supporting customer compliance objectives.