Good Call Supports Through the Arrest Process When One Call Must Connect

The Good Call hotline provides free 24/7 legal assistance to individuals arrested in New York City's Bronx borough. It uses Twilio Programmable Voice technology to connect callers with qualified attorneys who can provide guidance and representation, helping to prevent undue harm caused by an arrest. The hotline was designed to address the challenges faced by low-income New Yorkers, particularly those who have been arrested for minor offenses or lack access to a lawyer upon arrest. By automating the process of connecting callers with attorneys, Good Call aims to deliver timely support during a critical moment in the arrest process.