Company
Date Published
Author
Sheila Jambekar, Associate General Counsel, CIPP/US, CIPP/E
Word count
2143
Language
English
Hacker News points
None

Summary

Twilio's Programmable SMS API is not a complete solution, but rather a building block that customers can integrate into their software applications to send text messages. The platform does not automatically generate numbers for recipients or store contact information; instead, it relies on the customer's application to provide these details. Twilio's APIs require separate instructions for each text message, and the platform is agnostic about how customers design their applications and determine telephone numbers. While Twilio offers additional products like Notify and Messaging Copilot that can assist with compliance and automation, its primary focus is on providing a platform for developers to integrate communications capabilities into their software applications. The company does not provide legal advice or write software applications; however, it can offer guidance on how to build a compliant messaging program using its products.