Closing The Communication Gaps In The Criminal Justice System: Code For America Lands In Salt Lake County

The Code for America team successfully implemented a solution to reduce failure to appear (FTA) rates in Salt Lake County's criminal justice system by leveraging asynchronous communication, specifically text messaging, between case managers and clients. By providing a 24/7 SMS inbox, clients could communicate with their case managers outside of traditional office hours, building trust and relationships. The tool, ClientComm, has seen significant success, with an 80% increase in client engagement rates and a reduction in FTA rates from 50% to over 80%. The project's impact extends beyond the county, with Code for America planning to expand the tool to local courts and probation departments nationwide.

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