Talkus has built a customer helpdesk platform using Twilio SMS and Slack, allowing customers to send text messages that open a Slack conversation with relevant information in one place. The platform aims to simplify customer service by providing an omnichannel contact centre between live chat, emails, phone, and text messages in a single location: Slack. Talkus founder Vianney Lecroart built the integration using 100% Javascript, Node.js, and MeteorJS, leveraging Twilio's simple API for SMS integration. The platform has been adopted by various clients, including restaurants and laundry services, who use it to streamline customer communication and requests. With its simplicity and ease of use, Talkus aims to bridge the gap between technology and customer service.