Human Utility, a non-profit organization, crowd funds to help underserved communities in Detroit and elsewhere with their water bills. To address the need for immediate assistance due to the complexity of the issue, Tiffani Bell, the founder, used Twilio's programmable IVR feature to create an authentication system that allows users to quickly check their application status and benefits via phone call. This approach enables efficient communication and reduces the risk of users not knowing which number to call. By leveraging this technology, Human Utility aims to strike a blow against the historical "tedium" of helping people and bring sustainable access to water for those in need.