#SIGNALstories: Running a Software Contact Center At Scale

I've built a sophisticated data-driven contact center using Twilio's platform and I'm excited to share my experience with the Twilio community at SIGNAL. The contact center is designed to provide an exceptional consumer experience, with features like humane call state management and warm transfers. In addition to these technical tips, I'll also be discussing essential lunch watching for anyone using Twilio Programmable Voice. I encourage you to join me at SIGNAL in San Francisco this year, where you can learn from other developers and take advantage of 20% off tickets by using the promo code Spectre20.

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