Exchange Solutions Builds An IVR Platform For Personal Customer Support, Runs 660k Calls In 10 Days

Exchange Solutions built an IVR platform for a national retailer's customer loyalty program using Twilio, which logged over 600,000 calls in just ten days. The platform leveraged API technologies and SaaS solutions to provide seamless and reliable support, including automation of call volume monitoring through a PHP script. With the help of Twilio's technical support, Exchange Solutions was able to launch the platform quickly and efficiently, with a total build time of only three weeks. The retailer's customers experienced a smooth and reliable phone call experience, while Exchange Solutions' team ensured that the client could continue answering calls and making customers happy during the critical moments of the launch.

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