Content Deep Dive
Pure Chat Focuses On Code To Perfect Live Chat Customer Experience
Blog post from Twilio
Post Details
Company
Date Published
Author
Kyle Kelly-Yahner
Word Count
404
Company Posts That Month
Language
English
Hacker News Points
-
Post removed?
No
Summary
The goal of Pure Chat is to make it easier for customers to get help through live chat, which requires significant Javascript engineering. Their software relies on frameworks like Node.js and Backbone to power their chat widget, while Grunt.js automates builds. Pure Chat also uses Twilio to send SMS notifications to customers when they're away from a computer, allowing them to respond quickly using native mobile apps.
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