On-demand pcaps – Greater Visibility into Elastic SIP Trunking

Twilio has begun exposing packet captures (pcaps) from the edge of its network, providing customers with greater visibility into Elastic SIP Trunking calls. These pcaps help troubleshoot and configure trunks by automatically generating signaling for all trunking calls and keeping them available for 48 hours. With this feature, customers can quickly resolve issues without needing to work with support agents or enable advanced logging/tracing. The pcaps allow customers to analyze the SIP signaling from Twilio's edge, enabling them to identify problems such as audio cutting out due to a corporate firewall issue. This new capability aims to reduce configuration time and make troubleshooting easier for Twilio customers.

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