The Carter Center, a non-profit organization, has developed an open-sourced election monitoring program called ElMo to track democratic elections worldwide. To collect and log critical information from 30,000 election observers, the organization chose Twilio's SMS service for its reliability, scalability, and cost-effectiveness. The new system allows for faster data provisioning, easier number management, and reduced financial outlay compared to their previous methods. This switch has enabled the Carter Center to effectively monitor elections and human rights in developing countries, with a goal of increasing the adoption of ElMo by organizations worldwide.