Freshdesk Breaks Down Wisby’s Barriers To Customer Service with Twilio

Wisby, a digital services agency with customers worldwide, struggled to overcome time and distance barriers in delivering excellent customer service. Their vendor was inflexible, requiring lengthy setup processes for new numbers in different countries, which resulted in lost business opportunities due to international charges. With the help of Twilio-powered Freshdesk, Wisby can now set up a new call center in just 15 minutes, buy local numbers in any country, and expand into new markets without the hassle of manual dialing and proprietary formats.

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