As a one-man IT shop, Adam McPhedrain successfully migrated his client's SIP trunks from an old system to Twilio's Elastic SIP Trunking solution, saving the client thousands of dollars and enhancing their customer experience. The new setup allowed for proactive notifications and easier communication via SMS and MMS, while also ensuring HIPAA-compliant data security. With the switch, Adam was able to deploy the solution in just two months, demonstrating his expertise and efficiency as a developer. The client is now enjoying significant cost savings and improved patient engagement, thanks to Adam's engineering and Twilio's flexible and scalable platform.