Introducing Call Progress Events – Flexibly Track and Control your Outbound Calls

The new feature "Call Progress Events" by Twilio enables developers to track and control outbound calls with granular call metadata, using webhooks that instantly notify them of call progress events such as Initiated, Ringing, Answered, and Completed. This allows for advanced analytics systems, flexible call control, and rule-based distribution, enabling applications to redirect calls based on specific conditions, making it easier to connect customers and agents efficiently and focus on business rather than maintaining application state.

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