The Twilio Support team has introduced a new Twitter handle called `@TwilioHelp`, which allows customers to reach out to them directly for support on the platform. This new handle is monitored 24/7 by the support team, who will respond to queries in real-time whenever possible, and escalate issues that require more in-depth assistance via email. The launch of this new handle marks a significant improvement in the speed and accessibility of Twilio's customer support services.