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Introducing @TwilioHelp: A Twitter Handle For Twilio Support

Blog post from Twilio

Post Details
Company
Date Published
Author
Kyle Kelly-Yahner
Word Count
192
Company Posts That Month
13
Language
English
Hacker News Points
-
Post removed?
No
Summary

The Twilio Support team has introduced a new Twitter handle called `@TwilioHelp`, which allows customers to reach out to them directly for support on the platform. This new handle is monitored 24/7 by the support team, who will respond to queries in real-time whenever possible, and escalate issues that require more in-depth assistance via email. The launch of this new handle marks a significant improvement in the speed and accessibility of Twilio's customer support services.

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