Introducing Twilio < Skills >: On Demand Contact Center Developer Training

Introducing Twilio Skills: On Demand Contact Center Developer Training is now available on Twilio Skills, providing introductory developer training and deeper dives into Twilio use cases. The new Contact Center Innovator badge explores how to build contact center applications that provide greater context and relevance to customer interactions. The contact center training consists of introductory lessons and hands-on coding projects, covering key concepts such as network planning and requirements, scaling call volumes, and extending an existing contact center with Twilio. Developers can review introductory lessons or jump straight to the projects and earn points and badges as they complete them. Additionally, Twilio Skills offers a wide range of training and badges for developers, from beginner-friendly to advanced levels, including the Twilio Explorer and Doer badges.

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