Introducing Personalized Support

Twilio is introducing a new Personalized support plan that offers proactive anticipation of needs and provides more personal support. This plan includes having one's own named support engineer who knows their apps, deployment, and programming languages. The company has also upgraded its entire support offering with across-the-board service improvements, including notifications for Twilio platform status updates. Twilio now offers four plans: Personalized Support, Premium Support, Bootstrap Support, and Free Support, each catering to different needs and requirements. These plans provide a range of support services, from email support to named support engineers, allowing customers to choose the level of support that suits their business needs.

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