The author, Ricky Robinett, shares a personal anecdote about debugging an error in his Twilio app that sounded like a scary voice. He then provides tips on how to debug common Twilio errors using tools such as App Monitor, Request Replay, Postman, and Runscope. These tools can help developers identify and fix issues with their Twilio apps, including Document Parse Errors, HTTP Connection Failures, and Invalid Content Type errors. The author also introduces the concept of Triggers in App Monitor, which notifies developers when errors occur in their app. Additionally, Ricky Robinett encourages readers to use these tools to test their skills and share any favorite debugging techniques they may have.