Radish Streamlines Customer Support Calls with ChoiceView, Visual IVR
Blog post from Twilio
Radish Systems has developed ChoiceView, a Visual IVR powered by Twilio's Voice API, to streamline customer support calls and improve caller experience. The technology allows customers to navigate through phone trees using visual prompts displayed on their phones while still connected to a call. This enables agents to process customer information more efficiently, with customers able to take photos of insurance cards or credit card information directly from the call. ChoiceView aims to increase customer satisfaction, reduce resolution time, and improve retention of information by 600%. With its dynamic link library and patented technology, Radish Systems hopes to establish ChoiceView as a new standard in customer support.
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