Clockwise MD`, a healthcare technology company, has developed an innovative solution to help reduce wait times in medical offices. By integrating with Twilio SMS, they enable real-time updates on appointment wait times, allowing patients to book appointments in advance and receive timely notifications when their doctor is running behind schedule. This proactive approach not only improves patient satisfaction but also reduces no-show rates by providing accurate information and managing expectations effectively. The company's founder, Nick Fraunfelder, recognized a gap in customer service in the medical field and sought to address it through digital engagement with patients, resulting in exponential growth and positive feedback from clinics and doctors alike.