Twilio is utilizing WebRTC technology, allowing businesses to scale their support teams quickly and efficiently. With the ability to run a fully functional call center from a laptop, companies can now provide customer support across multiple platforms, including video, social media, in-browser calls, and chat. Twilio customers are using WebRTC to save money, keep customers happy, and scale fast. The company will be hosting talks at WebRTC World, where attendees can learn more about the technology and its applications. LiveOps and HomeDepot have successfully implemented WebRTC and Twilio, allowing them to provide customer support across multiple channels in a short amount of time. By leveraging WebRTC, businesses can gain a competitive edge and drive innovation in their industry.