Introducing Twilio SMS on Toll-Free Numbers

Twilio has introduced SMS enabled toll-free numbers to simplify and scale customer interactions, allowing customers to receive real-time support on-the-go via text messaging. This feature enables businesses to offer automated and live agent support, build virtual holds, create seamless voice-text transfers, brand each interaction, reduce call center volume, and send and receive messages at three times the speed of local 10-digit numbers. Toll-free numbers can be leased for $2/month at $0.0075 per message, with standard text messaging rates applying for users sending messages to and from a toll-free number.