Airenvy aims to simplify the experience of short-term renting by automating common problems such as managing cleanings, check-ins, and key hand-offs, while also providing a concierge service for guests. The company uses SMS to facilitate transparency and communication between renters and guests, enabling them to stay on the same page and avoid misunderstandings. This approach not only streamlines the booking process but also adds a personal touch by incorporating text messages that can be easily accessed through an intuitive dashboard.