Rick Dalzell has joined Twilio's Board of Directors`, a position that reflects the company's `inverted-pyramid` management philosophy, where employees are closest to customers and have direct information on how to better serve them. This approach is designed to empower employees and ensure they have what they need to focus on serving customers every day. The CEO believes that this philosophy, which Rick Dalzell has lived every day in his previous roles, such as CIO of Amazon, will help Twilio build a company of `DOers` who strive to serve customers and change the face of global communications.