Sierra Wireless has developed a solution to help hardware devices communicate with Twilio SMS, enabling businesses to extract and share information collected by devices such as Electric Vehicle Charging Stations and Home Security Systems. The company's AirVantage Management service connects devices to the cloud, allowing users to access information remotely and securely through web and mobile apps. This new feature enables Sierra Wireless customers to send SMS commands via Twilio to trigger remote actions or backups, reducing the need for costly field service requests.