Building For Millions: How RedBeacon Revamped Their Customer Contact Center In One Month
Blog post from Twilio
RedBeacon's CEO Anthony Rodio set out to revolutionize customer service after being acquired by Home Depot in 2012. The company needed a scalable contact center to reach millions of customers, and chose Twilio as the platform to power it. With just 3 engineers, RedBeacon built a fully functional contact center in under a month, including features such as intelligent call routing, real-time CRM integration, and interactive voice response. Within 90 days, the contact center was live and handling over one million calls, thanks to Twilio's ability to get them up and running faster than any other solution on the market.
| Trend | Post Mentions | Total Month Mentions | Posts | Companies | MoM |
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| Real-time | 1 | 38 | 17 | 8 | +90% |
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