Chad Stachowicz, a manager of an enterprise call center with 5,500 seats, needed to conduct a large-scale load test on the call center's infrastructure before deploying new hardware. He initially tried traditional methods but faced high costs and failed tests, resulting in $15,000 in expenses. To find a workaround, Chad used Twilio's API to create a call that simulated 350 calls, achieving his goal at a fraction of the cost, saving his employer thousands of dollars. This experience led to new ideas for using Twilio Queue to improve call center efficiency and proactive SMS alerts to prevent long hold times.