The time to consider moving contact centers to the cloud has arrived due to increasing requirements for agility, flexibility and cost reduction. A careful analysis is necessary to avoid hype-driven decisions. Companies like Hulu and Redbean have successfully made this shift with impressive results, such as building a personalized customer support platform from scratch and scaling a call center hotline to over 1 million voice minutes. To learn more about trends driving the transformation and best practices for success, join a free webinar on January 31st featuring case studies and expert insights.