What did an Industrial Designer Teach the World of SaaS Billing?

Henry Dreyfuss was an influential industrial designer who emphasized designing products with people in mind. His approach is relevant for the SaaS industry, particularly when it comes to pricing and packaging. The story of RKO theatre highlights the importance of understanding customer needs and adapting accordingly. Inflation and economic shifts are pushing SaaS companies to change their prices, making it crucial to understand customer needs and show value. A flexible billing system is essential for businesses to adapt to changes in the market.