Top 5 Must-have Features Your CPaaS Billing Tool Needs in 2024

The CPaaS market is expected to grow at a 26% CAGR and reach $32 billion by 2028 due to increasing usage across voice, video, and messaging offerings. However, billing complexity can easily spiral out of control as communication channels and use cases multiply. To manage this growth, providers need billing infrastructure capable of handling present needs while remaining future-ready. The five must-have features for a CPaaS billing tool include a flexible and scalable rating engine, diverse monetization models, real-time account balance tracking, end-to-end process automation, and actionable analytics for effective decision making.