Why I’m leading Tines’ internal workflow transformation

The author reflects on their journey from working alongside Tines co-founders at eBay to leading the Tines x Tines initiative as the Head of Intelligent Workflows, emphasizing the importance of automation in reducing repetitive tasks and enhancing operational efficiency. Tines aims to internally implement the same automation and AI-driven solutions it provides to customers, focusing on creating a cohesive operational environment across various departments. This involves setting clear standards and practices for workflow management, fostering a culture of empowerment, and ensuring visibility and governance. The author highlights the role of agentic AI in transforming workflows and the need for internal clarity to drive scalable improvements. By documenting and sharing the progress within Tines, they aim to set industry standards and guide customers more effectively in adopting intelligent workflows.