What’s new in Tines: March 2025 edition

On March 6th, a significant wave of updates and features was introduced following a "same-day-shipping" event by the Product team, resulting in 25 new features across various aspects of the platform. Key highlights include improvements to the Workbench, such as drag-and-drop file functionality, the ability to generate and run Python code, and marking conversations as favorites. The AI action received updates like credit usage reporting and new Amazon Nova models, while the case description editor now supports a WYSIWYG interface with rich text formatting and organizational features. Additionally, the Pages feature gained customizable layout options, and the Events console saw enhancements for easier event filtering and action execution. The updates were aimed at enhancing usability and efficiency, with further improvements like user impersonation for troubleshooting, Python execution via a Tines Tunnel, and several API enhancements.