What’s new in Tines: July 2025 edition

During the summer of 2025, Tines introduced several enhancements to its platform, focusing on improving collaboration, workflow efficiency, and AI integration. Key updates include AI Agent actions, new tools for case management, and customizable dashboard snapshots, along with API improvements for interacting with Workbench conversations. Enhancements to workflow actions feature pagination support, custom failure options, and refined Webhook action configurations. AI and automation were spotlighted, with new features enabling builders to bring their own AI models, and track agent run durations. Workflow control is bolstered through improved Change Control, versioning, and new ways to manage and approve story changes. Additional features include unframed page layouts, detailed failure emails, and a new modal for creating credentials, all designed to optimize the user experience and streamline operations.

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