“Customers want AI that can actually take action”: Tines on Risky Biz

Eoin Hinchy discusses the challenges and potential of AI applications on the Risky Biz podcast with Patrick Gray, highlighting the development of Tines Workbench, a Tines-powered AI chat interface designed to address the limitations of existing AI tools in accessing proprietary data and performing actions. Workbench differentiates itself by ensuring secure and private data handling, without internet connectivity or data leakage, and it can interact with various tools like CrowdStrike for real-time, actionable insights. Despite AI's potential, Hinchy notes its current underwhelming impact outside niche areas and emphasizes Workbench's ability to automate and connect with diverse systems, offering both prebuilt integrations and customizable workflows. This tool aims to transform workflows by allowing users to manage predictable tasks while requiring creativity for non-deterministic work. Workbench is available to all users, including those on the Community Edition, reflecting its potential to change workplace practices significantly.